It is springtime. This is the time of year my mother would do her spring
cleaning. That meant that everything was wiped down – walls, doors, floors,
windows – every corner and square inch of our house was cleaned. Nothing was
spared. She inspected it all. If it were smudged, cluttered or dusty, it needed
to be cleaned. The same should happen with your marketing.
We are at the beginning of April. That means the first quarter of the
year has just ended. I suggest you take a look at how your marketing is working
for you at the end of each quarter. I believe marketing strategies work best
when you can adjust your plans for the year. No one knows for certain how the
marketplace is going to act throughout the year. The end of each quarter is a
great time for some evaluation and adjustments.
Just what should you be evaluating? First, let’s see how many people you
are engaging on a more passive marketing level. That would take into account
your website analytics, social media engagement, etc. How many people are
finding you because they seek you out? Take note of what they are looking at in
these formats. This will give you the general direction of the marketplace.
Second, how have consumers reacted to your active marketing – promotions and
advertising where you are seeking out the consumers? This is where some good
information from your sales team will help. Are you moving enough good
prospects into your sales funnel so that your sales staff have future customers
to pursue? That means they have to have enough information to knock the dust
off of their curiosity before they encounter your sales staff. Take a look at
the graphic above. It shows the steps down the sales funnel. Awareness of your
brand is the first step in promoting it. Is your marketing intriguing them to
the point that they want to know more and become interested in your brand? Has
your marketing engaged them to the point that they are ready to make a decision
on a purchase? This sort of marketing moves people from your target market into
the vortex of being a prospect, down the sales funnel until they take action, then
being a first-time customer, then to a satisfied customer, to a repeat customer
and then to a brand-loyal customer. To get a good measurement of where your
marketing is working, take a look at where the people you have encountered in
the first three months of the year are on that sales funnel. You should be
moving them closer to a sale. If they are stuck in this process, maybe you
should intensify your marketing to get them to budge. If you are not getting
any prospects, maybe you need to rethink your marketing and do something
different. Marketing spring cleaning helps you identify these problem
areas.
If you can pull away from your daily routine and do some spring cleaning
of your marketing strategy, do so. It will help you focus on the effectiveness
of your marketing. Cleaning up your marketing will have a much more effective
and impactful result in converting prospects into your customers.