What is the power of the name of your brand? Do your customers recognize
what you are offering them from that name? Do they place a value on that name?
They should, because in marketing, words have power.
In the 19th century, it was widely known that an extract from the spirea
plant, known as salicin, had medicinal qualities. It was a home remedy for
several aches and pains. It reduced inflammation, decreased fevers and relieved
pain. Some chemists began to use it in a compound known as acetylsalicylic
acid. The stuff tasted horrible, but it worked. Along came a German company:
Bayer. They began to produce acetylsalicylic acid in measured doses and sold it
to pharmacists and doctors. With controlled doses, especially mixed with a
flavoring, the concoction was tolerable – and it worked! Bayer was onto
something, but they needed a name for this product that was easier to remember
than acetylsalicylic acid – a name that doesn’t exactly roll off the tongue.
Some clever marketer came up with a new name for this miracle drug. It was
actually a combination of three words. They took the "A” from acetylsalicylic,
the "spir” from the spirea plant, and the suffix "in” from salicin and created
Aspirin. Bayer trademarked the name and Bayer Aspirin became one of the
best-selling brands of over-the-counter drugs of all time. What is better,
because Bayer trademarked the name worldwide, they were the only company that
could legally use the name, Aspirin.
That all changed 17 years later, when someone forgot to renew the
trademark registration. Then Bayer had its North American assets seized due to
WWI. Suddenly, Bayer lost its hold on the name and all of their competitors
were able to use Aspirin in their marketing without any legal repercussions.
But the brand: Bayer Aspirin was still a powerhouse in pharmaceutical circles.
People still referred to aspirin as "Bayer Aspirin” regardless of the
manufacturer. So the rights to that brand name was sold to another company for
$5.3 million, which continued to produce aspirin pills under the Bayer Aspirin
brand.
What are the words you are using in your marketing? Your brand names
should do two things for your business. First, they should be associated with
the product or service you are selling to solve the consumers’ problems or make
them feel good. Second, they should be easy to remember and iconic when you
hear them. That being said, they don’t have to make sense, they just need to be
associated with the product or service that fixes things. Bridgestone is a
brand of tires. Apple is the name of personal tech devices. Subway is a brand
of fast-food stores. A bridge made of stones has nothing to do with
tires. The fruit - an apple - has nothing to do with computers, phones or
anything else that is high tech. Subways are underground trains, not
sandwiches.
How do brand names gain worth? It is the job of marketing to promote the
best aspects of your products and services under the brand name. Those that
work well in solving problems and making people feel good gain value when
people remember them and buy them again and again. That is where we can go back
to Bayer Aspirin. It seems that consumers really didn’t care who was producing
the pills, as long as they worked. When the Bayer Aspirin brand name was
purchased by Sterling Winthrop in 1919, no one really cared. That same brand
was sold again in 1994 to the original Bayer Company. All the while, consumers
kept buying Bayer Aspirin because they could rely on the brand. And that is
where the real value of a brand comes from – consumer confidence and brand loyalty.
How attached are your customers to your brand? Make sure you are
marketing the best qualities of your brand to meet their needs and your brand
will gain value.