What is the value of the people you know? Just how much
influence do they have? In today’s electronic age, with its myriad of ways to
follow companies and see what is happening with industry movers, are people who
know you well still as valuable as they once were in business? Yes, they are.
For all the changes we have made with online business social networks,
physically connecting with a network of people who know and trust you is as
important today as it ever was.
The power of networking was on display in the U.S. 187 years
ago today. In the presidential election of 1824, four men were vying for the
Chief Executive’s office. They were Henry Clay from Kentucky, William Crawford
from Georgia, Andrew Jackson from Tennessee, and John Quincy Adams from
Massachusetts. In a hotly disputed contest, Andrew Jackson won the popular vote
and had more electoral votes than the other three. However, according to the
Twelfth Amendment, Jackson needed a majority of electoral votes to be named
president. When the delegates to the electoral college did not produce a
majority for any of the candidates, the Constitution required that the election
results be put to a vote in the House of Representatives. It also stipulated
that only the top three electoral vote-receiving presidential candidates would
be considered in the House vote. This eliminated Henry Clay who had come in
fourth place. Now Clay was the Speaker of the House and very influential. Adams
knew this and asked for Clay’s help in securing the votes he needed to become
president. On February 9, 1825, Clay delivered the votes, with thirteen states
voting for Adams, seven for Jackson and three for Crawford. For his networking
prowess, Adams named Clay the new Secretary of State.
Now Andrew Jackson was so angry he just about squeezed a
major organ through his ears. He had anticipated that winning the popular vote
and the fact that he had the most electoral votes would carry enough weight
that the House would vote his way. He greatly underestimated the impact that a
well-placed confidante championing your cause has on the opinions of people.
You may call that dirty politics. Certainly Jackson did. However, who you know
still has a great bearing on where you end up.
The same is true of business today. You need to be well
connected with people who know enough about you to recommend your work and who
know how to use their influence to make a business connection for you. For
instance, have you been in a situation where you have wooed a new client by
meeting with them to show them the benefits of your product or service? You may
have put together a pricing proposal that was to their satisfaction, worked out
the logistics to get everything to the customer on time, only to have the client
go with your competitor just because the competitor knew someone on the inside
of the company. "The more things change, the more they stay the same,” said the
satirist John Baptiste Alphonse Karr1. Outside of political
appointments to places of high prestige like Adams and Clay, how do you connect
with these types of people so you are not on the outside looking in after the
next client presentation?
Know whom your people know
Everyone has business circles they run in. Take a look at
the people in your business network. Who do they know? With whom are they doing
business? Take a look at their LinkedIn connections. Ask them who they are
currently working with. If you find that the people in your network are not
engaged with any businesses that you want to pursue, you need to widen your
network. Many times we hang out with people from the same industry all pursuing
pretty much the same thing. I would look for people outside of your industry
who would compliment what you are doing. Give some creative thought to this.
For instance, if you are selling commercial cleaning services you might want to
network with people who are selling pharmaceuticals to physician groups. That
might seem like an odd match, but they both need to be in front of the same
person: the physician’s office manager. Is it important that a doctor’s office
gets cleaned? It is imperative with all the germs that come in their doors each
day. You need to get in front of the office manager who makes the decisions on
cleaning… and the pharmacy rep knows the office manager at every office they
visit.
Trustworthy referrals
If a person in your network has the ear of someone on the
inside of a company you are pursuing, ask for an introduction. Don’t be shy
about this. A good networking partner should be able to take care of you. If
they cannot, then there could be a level of trustworthiness that you need to
take care of first. One of the common risks in any networking group is that if
I recommend you to my best client and you fall short of their expectations, it
will reflect badly on me. In this day of volatile business, who can risk taking
that chance? Establishing trust between members of your network is crucial and
this takes time. I went to a networking meeting today. To my right sat two
people whom I have recommended countless times to my clients. I know the kind
of work they do and I know they will never make me look bad in front of my
clients. Quite the opposite is true. In the mind of my customers, these two
people make me look very good, like I am a person who is so well connected and
from which my customer needs to ask advice more frequently. It helps sets me
apart from my competition. On my left sat two people I barely know. Would I
recommend them to my best client? Not today, but maybe in the future. I need to
know more about them. I need to see how they interact with their clients. I
need to observe how they do business before I am ready to let them on the
inside as a valued confidante. Here is the real work if you are using
networking properly: it takes a commitment of time to get to know your
networking partners. You cannot do this with an online social network, where
you only refer based on what you are seeing on your computer. It takes
face-to-face personal interaction to create a level of trust.
To this point, it is good to understand who you are
networking with. Many times we are looking for people with a level of expertise
in our networking circle. Someone with a good business IQ is great, but a good
network may have more to do with personality than expertise. It may be a matter
of who you know rather than what you know. Malcolm Gladwell in his book The
Tipping Point talks about the different
kinds of people you want in your network. He divides them into Connectors,
Mavens and Salesmen. Connectors know a lot of people, what they do and are
happy to make an introduction. Mavens know about products, what is good and
what is bad. If you want to purchase something, you need a Maven. Likewise, you
want a Maven to understand your products and services so they can bring the
client to you. Salesmen are trendsetters. They wield influence by what they
wear, say and do. When they buy into something or someone, others follow. If
you can get near a Salesman, and he buys into your offerings, you will have a
steady stream of referrals. All three of these types of people are well
connected with others. Evaluate the people in your network. Who are the
Connectors, Mavens and Salesmen?
It should be noted that Andrew Jackson learned a valuable
networking lesson from the election of 1824. He built his own network of
influencers (primarily newspaper editors) who would not let go of the
Adams/Clay alliance as a dirty political backroom deal. The label stuck. In
1828, Jackson soundly beat Adams in the next presidential election.
________________________
1. John Baptiste Alphonse Karr, Les Guepes, January 1849.
Presidential election decided in the House, This Day in History, www.history.com
Twelfth Amendment to the United States Constitution
The Tipping Point: How Little Things Can Make a Big
Difference, by Malcolm Gladwell. Little,
Brown and Company, 2000.
Engravings copyright Duncan Walker