Have you noticed that every time you
do a Google search these days, there are +1 buttons listed beside all of the
search results? If you were to click on one, you would be listed as a person
who had recommended the page that is listed. What exactly is Google doing? They
are using an old marketing tactic with a new medium: they are getting
endorsements for products.
As I recall, it was 1973 when NY
Jets quarterback Joe Namath did a commercial for Hanes pantyhose (take a look
at the old ad). Joe's endorsement of women's
pantyhose was a big hit for Hanes, but it also got several federal regulators
underparts in a twist regarding truth in advertising. It led to guidelines from
the FTC that state that the endorser "shouldn't talk about their
experience with a product if they haven't tried it, or make claims about a
product that would require proof they don't have."1 No longer
could a celebrity poser endorse a product they had not used. So now, if a
sports celebrity, like Michael Jordan, is endorsing Hanes (for men, not women)
by talking to a guy on an airplane about the finer points of underwear, he has
to have actually worn Hanes underwear. Now you can see where this becomes a
little disingenuous. As far as I know, the FTC is not raiding Michael Jordan's
underwear drawer to make sure he is really wearing the product.
You may be a little suspicious of
celebrity endorsements, especially in the traditional advertising mediums of
TV, radio and print. However, they work. There is still an allure to eat,
drink, drive and wear whatever is a hit among the famous and fabulous among us.
This is where social networks have made marketing inroads. What if you could
follow someone famous and every time they sat down to eat, they tweeted where
they were eating and what they thought of the food? What if you could easily
list yourself as a Fan of the same restaurant the celebrity tweeted about? And
what if you could share with all of your Friends that you are a Fan of the
restaurant? All of the sudden, the restaurant has a celebrity endorser and a
target market following them. This makes it fairly easy to send ads that target
those Fans and their Friends to entice them into the restaurant. Google is
taking this concept very large. What Google is doing is not only getting your
endorsement, but the endorsement of everyone that uses Google as a search
engine. They are making records of your likes so that they can, in turn, use
that information to target you for future marketing.
Now couple all of this with a
growing segment of society that is using social networks to find discounts on
services and consumable products (like the now publicly traded Groupon who just
launched its IPO this past week.) You have a huge marketing potential for your
company if you can swing these endorsements your way. Social networking has
given us all the ability to endorse nearly everything. Even if your company does
not have a presence on a social network like Facebook, Google is giving anyone
the opportunity to rate your company. And with the Millennials (age 19-35), the
endorsement of a friend is held in much higher esteem than the pitchman that is
in your advertising. (see our article Millennial Marketing Quest).
How do you use this new wave of
endorsement to your marketing advantage? First, encourage visitors to your web
site to click the Google +1. You can build a clickable icon on your site that
allows your visitors to register their endorsement of your company, product or
service. This is available from Google.
Secondly, take advantage of the
settings on your Google account. Particularly, make sure you are using their
connected accounts feature. By doing this, you can integrate key marketing
information from other social networking sites, such as your fans, friends,
likes and dislikes, etc. By connecting with other sites, you are maximizing
your reach into the world of social networking. Thirdly, take a look at the new
Google+. There are opportunities to connect with other web sites, put ads on
your web page, measure the effectiveness of your online marketing, and follow
those people who are giving you their +1.
All that is happening with the
Google +1 is what has been happening in marketing for a very long time. We buy
what other people endorse. The power of suggestion is a very powerful marketing
tool. If someone else uses a product, and they are deemed a trustworthy person
or a person whom I want to emulate, and they say it is a good product, I will
buy it. It is now much easier to do than it used to be thanks to the reach of
Google and other online networks that are a part of the new media.
_____________________________
Get Ready for the Google+ 'Pages'
Ripple Effect Through Media: Brands Can Control Their Own Fate By Creating
Content To Elicit +1 Connections by Sarah Sikowitz, Ad Age November 08, 2011 http://adage.com/article/digitalnext/ready-google-pages-ripple-effect-media/230875
1. Federal Trade Commission
web site. FTC Resources for Reporters: The FTC's Endorsement Guides: Being
Up-Front With Consumers
http://www.ftc.gov/opa/reporter/advertising/endorsement.shtml