We are going through a time change this weekend. On Sunday, our
clocks will "fall back” one hour, meaning that my dogs, who normally sleep
until 6:00 a.m. will awaken me at 5:00 a.m. to go outside. We have been
observing the current version of Daylight Saving Time since last March 12 – a
total of 238 of our 365 days in the year. It all comes to an end on Sunday.
Does Daylight Saving Time – or in this case – the end of it, have any sway
over marketing? Anything that has an impact on the mood of the market has an effect
on marketing. Fall Back Sunday sends a message that will be reinforced next
week and beyond: we are in a different part of the year. The time change means
most folks will be coming home in the dark. That signals more than just a
change in seasons, it changes people’s disposition. It could signal the coming
holiday season. It could also signal the end of outside events, the reduced
amount of sunshine they encounter and a shift in their activities. Whatever
happens, if you are in charge of marketing for your company, you need to be
aware of the modification that is taking place with your customers. Their mood
has a big impact on their buying habits and your marketing needs to adjust with
the mood change.
How should you alter your marketing? First, any time there is something
new happening, it is an opportunity to roll out a new marketing campaign. The
environment is changing, so why not embrace that change with your marketing?
Give your brand a seasonal new look. Introduce a new offer to buy your brand.
Catch people’s attention while they are adjusting to the new times.
Second, I mentioned before that many consumers will turn their attention
to the upcoming holidays, particularly Christmas. Do you have a holiday
marketing plan? You may not be in a retail enterprise, but there are still
things you can do to ride along in the merriment of the season. For instance,
this may be the time for you to focus on your charitable causes and use that in
your marketing. It is no secret that not-for-profits take in most of their
donations during this time of the year. People are attracted to generosity in
benevolence. Your reputation as a good corporate citizen is important. However,
promoting your goodwill need not be only a highly thought of gesture, you can
also involve your customers as well. Asking them to join you in a charitable cause
can bring a kinship that builds brand loyalty. Many corporations might ask you
to round up your purchase to give to a cause. For years, McDonald’s has
sponsored Ronald McDonald Houses for the families of sick children to have a
place to stay while their kids are in the hospital. There is a change box at
the base of every drive-through window in their restaurants for this purpose.
In their case, they have successfully merged their recognized brand name with
kindness and they remind their customers of it every time they pay for their
food. Another example is Toms Shoes. They had a policy of donating a pair of
shoes to a kid in need for every pair of shoes that was purchased – a unique
charitable twist to a buy-one-get-one offer. Toms did something ingenuous:
their product and the charitable gift were one and the same.
Let me warn you about one thing if you want to go the charitable route:
not every social cause is going to catch on with your target market. This is
where you need to know the mood of the people who are buying your products and services
very well. There have been a whole host of corporations that have tried to give
to highly controversial causes. It is never a good idea to alienate your
customers by what you support. It should always be the other way around.
A shift is coming this weekend. Are you using it to your marketing
advantage?