It seems like everywhere I turn I hear about the economic hard times
that are coming our way. First, it was broken supply lines, jobs going
unfilled, inflation and now recession. Right now, many companies are putting
together their marketing plans for next year. What will the economy look like
by this time next year? No one seems to know, but I have not heard many people
painting a rosy picture.
With a change likely coming, what are you doing with your marketing to
prepare for it? A good marketing strategy will plan for both good times and bad
times. We like to use triggers with our customers. In other words, we build a
measurement device into our marketing plans. For instance, we might say, when
we see inquiries for X number of widgets, we will put a marketing emphasis on
widgets to gain more market share. Likewise, if we see a decline in inquiries
of widgets, we might need to lower the price and advertise a sale, but we may
also be seeing a tightening of the market. If your widgets are not essential,
your consumers may be putting off buying from you in lieu of items they deem as
more essential. This is where your marketing has to be ready to shift. You have
to be able to market your products and services as indispensable in tough
times. What if they are not vital? There are plenty of products and services
people would not do without in hard times because they have become convinced
they are necessities of life even though they are not. Think about cell phone
service, TV streaming services, makeup, lottery tickets, junk food, etc. There
are a lot of items we think we cannot live without. We used to do without them
until they were effectively marketed to us. The more you can market your brand
as essential, the better you will do during an economic downturn.
The other thing you have to do during changing times is to sharpen your
marketing in two areas. The first is getting to the heart of the pain your
consumers are feeling and positioning your brand to fix their problems. This
will require you to get to know your customers well enough that you hear them clearly.
They have fears. They have hassles in life. Sell them on your solution. This
makes you indispensable. The second is emphasizing the difference between you
and your competition. Especially in changing times, you must separate your
brand from all others. Be strategic about this. Emphasize the features,
advantages and benefits where you beat the competition, but also meet the needs
of your customers. Make this the emphasis of your marketing campaigns in challenging
times. When money gets tight, you have to gain an advantage to keep customers
coming to you.
Changes are coming. Be prepared for them in your marketing plans. Be
ready to make adjustments one way or the other. Marketing plans should not be
so rigid that they cannot make this kind of shift. Given the economic
instability we are facing, you would be wise to get ahead of the game.