Happy
Double Cheeseburger Day! If you drive into a fast-food restaurant that serves
burgers, you may be able to get a discount on September 15. This is the day
that was designated as National Double Cheeseburger Day by someone in charge of
marketing in the restaurant industry. However, if you go to a restaurant today
expecting a discount, you may find that your favorite burger joint is actually
celebrating the single Cheeseburger Day, which occurs on September 18 – so no
discounts today, but come back three days later!
Are
you confused? You should be because someone in marketing didn’t do their
homework, checking to see if there was something similar already on the books
before declaring a national day. This leaves restaurants with a dilemma – which
day to promote – that should not be theirs to bear. (The smart ones have
declared Cheeseburger Week and offered discounts for seven days or longer.)
One
of the best things you can do with your marketing is to create a buzz around an
event that will draw more people to your brand. With our economy in a recession
right now, marketing has to be all the more effective. We have to garner the
attention of our target market because money is tight with consumers. However,
let me caution you about doing this too much in competition with other similar
events. If you give the consumer too many choices, it will water down your
marketing. This will result in fewer sales. Why? It divides their interests or
simply confuses them because too many choices make the consumer think too much
about the sale. Which is better, A or B or Y or Z? Simplifying your marketing
offer is easier on them. Come today and get a discount on a single
cheeseburger, but come tomorrow and get another discount on a double
cheeseburger – is too complicated. How about – come in the month of September
and get a 50¢ cheeseburger – do you think that would create more buzz and get
consumers in your doors? If you want to make your marketing effective, you must
make it easy for the consumer to come out as the winner, and that win is by
making a purchase of your brand. You have to give them a very easy option to
buy now.
There
are two more marketing considerations when attaching your brand to a national
day of recognition: is this too much like what my competition is doing and do
consumers really care? When you are selling cheeseburgers, if McDonalds recognizes
National Cheeseburger Day, but Wendy’s, Hardees and Burger King also recognize
it, does it increase McDonald’s brand? Is it expanding their base of customers?
That would depend upon how big of a marketing splash McDonalds made compared to
their competition and if the consumers really care about Cheeseburger Day. If
they don’t care, then why would you be involved with it? You can offer a
discount and it will pull in a crowd of people who will take advantage of your
special offer, but probably won’t be long-term customers. But if you find that
they do care about the day –that there is some anticipation about it with
consumers – you need something to separate you from the competition. Don’t just
copy what they do. Some restaurants have tried to differentiate themselves by
giving a portion of sales on a special day to charity. They have tried to
appeal to them by giving away free products to some lucky winner – appealing to
the consumer’s sense of fun through games of chance. Whatever the device, try
to make your promotion unique from what others are doing.
Keep
your marketing simple for the customer. Make your brand the answer to their problems.
Find out what your target market likes and could care less about, and promote differently
than your competition is doing.