I heard an old song the other day: "Moon River" by
Johnny Mercer and Henry Mancini. The song was written for the movie, Breakfast
at Tiffany’s in 1961 and was performed in that film by Audrey Hepburn. It
became the signature song for crooner Andy Williams. I heard it the other day
for the first time in a long time. Now I cannot get it out of my head!
Why is it that when we hear a certain song, see a photo or watch
a clip from a movie, we can’t get it out of our minds? Why is it that we
remember certain items like this while others pass by us—we forget them 10
minutes after we encounter them? Those who study the way the human brain works
will tell you that certain items are stored in short-term memory and other
items are stored in long-term memory. In marketing, particularly in branding,
we want people to remember what we are saying to them. We want them to recall
our brand and associate it with the marketing we have built around it for a
very long time. How is that done?
There are old tricks in marketing that still work. Repetition is
one of the oldest of those tricks. Bombarding your marketing message is an
effective way to help people remember it. It is no wonder that I am familiar
with the tune, "Moon River." It has been recorded by over 100
different artists as diverse as Amy Winehouse, Frank Sinatra, Eric Clapton and
Louis Armstrong (which happens to be my favorite rendition: listen here.)
Songs are also easier to remember than straight text because we
use a different part of our brains to put lyrics to music (have you ever been
singing an old song and then suddenly realize you know the words, but have
never really understood the words you have been singing?) Songs are poetry that
has a rhythm and rhyme—both techniques are used in long-term memory. But one of
the best long-term memory techniques is in telling a story—which is another
thing "Moon River" does—in a very intriguing sort of way. If your
marketing tells a story that captures people’s attention—something they can
easily retell again and again, you will gain their attention and your message
will stick in their minds for a long time. Here are the lyrics:
Moon river, wider than a mile
I'm crossing you in style some day
Oh, dream maker, you heart breaker
Wherever you're goin', I'm goin' your way
Two drifters, off to see the world
There's such a lot of world to see
We're after the same rainbow's end
Waitin' 'round the bend
My huckleberry friend
Moon river and me
Beautiful and full of fascination! What does "Moon
River" symbolize? Who is my Huckleberry friend? It is dreamy, nostalgic,
mysterious, contemplative and emotional. It kind of leaves you with a lump in
your throat. Does your marketing do that for your customers?
You might say, "It is much easier to sing a song that will evoke
that kind of intrigue. Marketing is another story!” Is it? I believe you can
build the same kind of feelings in your marketing that you can with a
song.
Here is an example of an intriguing piece of marketing that tells
a story from Proctor and Gamble. In the midst of the story, when you get that
lump in your throat, you find out that P&G is behind it all. Take a look.
Who is P&G’s target market? Is it not the people who they just
featured in this story? Yes and they have cleverly tied their brands to
motherhood and the persistence it takes to raise children to accomplish
something great.
Does your marketing raise the curiosity of your customers? If
you want to get your brand stuck in their heads, try a good story with some
intrigue. Put your brand in the midst of the story. It will get stuck in the
minds of your consumers.