Did your candidate win, lose, or are they still waiting to
hear in Tuesday’s election results? Have you ever thought about the
similarities in elections and your marketing? Elections are really condensed
versions of what businesses try to do with their marketing. Let’s take a look
at some classic political messaging and compare it to your own brand marketing.
Mud slinging
Think about the messaging in the presidential campaign. Some
issues stick with voters and others do not. The candidate who can figure out
how to position themself on the issues that are most important to voters
typically wins. This is particularly true when you are talking about values.
Values are deeply held beliefs, as opposed to attitudes, which are seasonal and
change with the prevailing winds of social popularity. From the beginning of
polling, politicians have tried to make themselves look as though they had the
same values as their constituents. Of course, part of the political messaging
is to go negative and try to tear down the reputation of your opponent, which
is most effective when you can expose them as an anti-values person. It gets pretty ugly when the political mud is
being thrown about on the campaign trail. As much as you may not like attack
ads during an election cycle, they work. Voters don’t like charlatans when it
comes to values. Exposing the other side as a fraud is a very effective way to
win elections.
You may not go after your competition as viscously as a
politician would, but it is always a good idea to know the weaknesses of your
opponent and contrast it with your brand to expose the differences between you.
It is also very important that you know your customers well enough that you
understand their values. To portray your brand on the good side of a customer
value and your competition on the wrong side is very effective in marketing.
Political mud slinging is designed to make this distinction. You should also do
it with your marketing.
Getting out the vote
Both sides of the political spectrum attempt to motivate
people to get to the polls and vote. This was on display this election cycle.
This year’s hotly contested presidential election saw a record number of people
turn out to vote. People stood in long lines to cast their ballot. The
candidate who can energize people to go to the polls typically wins. There are
times when the electorate may have strong opinions, but never bother going to
the polls and casting a vote. This is a politician’s worst nightmare! All the
money they spend to promote their candidacy is geared towards getting voters to
the polls. Anything short of that goal is a huge failure.
Likewise, in business marketing, we are asking customers to
take action on our behalf. We have to convince them to make a purchase. What is
the action that has to happen in your customer to do that? That may be
contacting a sales representative or making an online order. Whatever it is,
the goal of all your positioning is to get them to take this action. If you are
not motivating customers to buy from you, your marketing is failing.
Lifelong partisans
Politicians of course don’t get elected for life. They are
dependent on voters who back them time and again. In fact, they are looking for
more than votes. They are looking for people who will contribute to their
fundraisers, go to their rallies, put signs in their yard, volunteer in their
campaign offices, etc.
Beyond purchasing your products and services, it should be
your goal to gain customers for life. You want them to believe in your brand so
much that they would recommend it to their friends, expand their purchases to
include other items from you, and come back to you whenever they have a need.
In other words, we want them to be brand loyal. To do so, you must give them a
reason. That requires you to give them service beyond what your competition is
doing, asking them what they think about your brand, and making sure you fix
any problems they have with it. It also requires you to have a next purchase
for them in your brand offerings. Don’t leave them with a one and done
experience. Offer them discounts for being a loyal customer, incentives for
bringing a friend to you, give them first crack at your new offerings, keep
them informed of special deals coming down the road, etc.
As we wrap up the political season, don’t miss the lessons
you can learn from this democratic exercise. Evaluate the winners and the
losers, where they made a connection with the voters and where they fell short.
Apply these lessons to your own marketing efforts.