Make your summer customer appreciation event a marketing occasion they cannot forget
It may be hard to believe, but now is the time to be
planning for your end-of-summer marketing event. I know we are still in the
midst of winter, but now is the time to pull your plans together. Many
companies like to throw customer appreciation events, such as golf outings and
cookouts to impress their customers. Why not? It allows you to interact with them
in a relaxed environment and express your gratitude for them. However, if you
want your customer appreciation event to have a better twist than it has in the
past, consider doing something different this year.
In marketing, we are always looking for the extras that will
keep an event like this memorable in the minds of the customers. Since these
types of events typically get organized by the marketing department, why not
get the most bang for your buck? Everyone does a summer golf outing with a
cookout. Although customers appreciate it, especially if they are into golf,
one golf outing can look like all the others. Why not try something new this
year. Here are ten unique event ideas that are not the typical golf outing.
1. Create
a scavenger hunt. Depending upon where you live and work, this can be as simple
as finding items hidden around your area or as big as a road race from one city
to another. Think of the TV show The
Amazing Race.
2. Have
a fishing tournament. This is a family event where young and old can interact
with each other. If you don’t know how to fish, have someone give some tips
(and maybe even bait the hooks and take the fish off the line.)
3. Go
karting! I have seen events where teams are formed and each person takes a turn
on a track. There are karting groups that will even come and set up a temporary
track in your parking lot.
4. Create
a softball tournament. You can even have a small fee for each team that is
split 50/50 with the winners getting half the pot and the rest going to a
charity. Charitable causes typically get people out. Even if you don’t play,
you can watch and cheer on your coworkers.
5. Go
to the zoo. The local zoo offers great entertainment and most are equipped with
picnic areas for larger groups.
6. Rent
a boat. I have known companies that have rented houseboats for the day. They
offer multiple water sports, including tubing (if you tow a speedboat),
fishing, or just relaxing on the water. Most houseboats are equipped with a
grill to prepare food for the excursion.
7. Go
to an outdoor concert. There are multiple venues that offer musical entertainment
during the summer.
8. Go
ziplining. The new craze in outdoor adventure is nothing more than swinging
along a cable strung high above anything, from forests to rivers to large
buildings. I have heard of ziplining in caves. It is likely there is a zipline
near you.
9. If
you are into culinary delights, create a tasting party. Coffee tasting has
become quite a thing in parts of the country, especially among young
professionals. So have sweets, such as cake tasting events. There are also competitive
cooking events, such as chili cook-offs and build-a-better-burger grilling
competitions.
10. We
often don’t think of hands-on charitable work as a customer appreciation event,
but it is more and more common to have a day in the summer where companies have
a community day. Why not ask your customers to join you? Organize your event
around giving back to someone who needs a hand. For instance, organizations
that help disadvantaged families have a home, like Habitat for Humanity need
volunteers to come together to build houses… which they have down to a science.
No experience is necessary. They will teach you to swing a hammer and, in the
course of a few hours, you will have a house framed, roofed and ready for
finishing. Then hold your cookout in the shade of that new home you just built for someone else. There is power
in giving back alongside your customers.
Like any event, this will take some planning. But the
results will be worth all the work. Start the conversation with your team now.
Whatever you do, make sure the customer remembers it and feels appreciated for
being asked to join you.