Next Monday, August 21, there will be a solar eclipse that
will totally blacken the sky in parts of the United States. This is the first
time a total solar eclipse has crossed the U.S. in 99 years. This offers a rare
moment and scientists across the country are lining up experiments during the
2-1/2 minutes of total darkness. That includes studying behavioral changes in
cows, measuring the impact of bacteria tied to balloons launched into the
stratosphere, and recording the sound that
is made by the eclipse. You read that correctly. A group of students from
Austin Peay State University are doing an experiment for NASA to record
low-frequency radio noise during complete darkness. I did not know that there
was a difference in sound when it is sunny compared to when it is dark outside.
There may be so many scientists lined up from Oregon to South Carolina that the
only sound the students will record is the noise of petri dishes and test tubes
bumping into each other!
Total solar eclipses are so rare because they involve three
celestial bodies lining up perfectly: the sun, the moon and the earth. Now
let’s relate that to what happens in business. To get to a sale, you have to
have three items in a line: your customers’ needs, your business offerings and
your marketing. It really does you no
good for two of those to line up without the third. If you have identified a
customer need and your product fixes their problem, but you have no marketing
to tell them about your product, you have a disconnect. Likewise, if you have a
great product and you market it well, but it does not take into account what
the customer needs, you have misaligned yourself. Remember that lining up two
of the celestial bodies is commonplace – it happens all the time. You can draw
a straight line between any two of the spheres any time. They are in alignment.
Getting the third to be in sync with the other two is rare.
How
do you make this happen? First, always start with your customer. Find out what
they need from you. Next, see how well what you are producing lines up with
that need. If you need to make design changes, do so. Lastly, market to the
need. Offer your product as the solution to the customer’s problem. This is the
job of marketing, to make the connection between the need and the offering.
Don’t fall into the trap that makes you think you can just be creative and
circumvent customer needs – marketing just won’t align properly if you take
this approach. Find the need, offer a solution, let marketing connect the two.