Welcome to the dog days of summer. It is hot and humid where
I live and that means one thing: there is a daily chance of thunderstorms. I am
not talking about a little rain shower here and there. I am talking about
massive, ominous looking clouds that rumble their presence across the
landscape. I am talking about the kind of storms that throw down water in
sheets, produce gusts of wind that topple the largest of trees, knock out your
electricity, batter anything standing with hail and light up the sky with
massive strikes of lightning.
Do you know what produces thunderstorms? When there is hot,
moist air near the earth’s surface and a high-level cold front approaches, the
hot air goes vertical, because warm air rises above cool air. As it does, it
pulls water vapor with it, causing very large clouds. The exchange of warm and
cool air causes wind. Then, as the water vapor begins to cool up in the clouds,
it hits the dew point – when water goes from vapor to liquid. The liquid begins
to gather in larger drops of water and starts falling back to the earth. The
higher it is, the colder it gets, even below freezing, which produces the solid
form of water – ice. These types of clouds are called cumulonimbus clouds and
they can be miles high. You can imagine that a piece of ice (hail) falling from
10 miles or higher can get moving quite fast falling back to earth! The falling
precipitation produces wind as it pushes the cooler air down with it. Along
with these gusts of wind, the electrically charged cumulonimbus clouds begin to
drop lightning. This whole unstable episode can produce tornados, hurricanes,
flooding and all kinds of pestilence.
Enough with the lesson in meteorology, what does this have
to do with marketing? We are living through some other dog days right now. They
are known as the fourth quarter of the business year for many of our clients.
At this time of the year, the hot and sweaty work of marketing and sales meet
the high-level clouds of year-end goals and there are some thunderstorms that
develop along the way. It is time for marketing to work to produce sales so
those lofty goals can be met. Otherwise, storms will break forth! If you are in
sales, you don’t want to hear about brand awareness from your marketing
department. You want to hear about converting prospects into customers. So if
the marketing department is wanting you to do a golf outing, you will only
agree if you can be paired with a customer that has money to spend and an order
that has to be filled and can close before September 30. Do you see the storm
clouds forming?
If you can relate to this, let me offer some marketing
advice to make your summer a lot less tumultuous. First, I would advise you to take a good look
at your marketing efforts. If all your marketing is geared towards brand
awareness, you need to shift some of your marketing towards two other areas:
first time sales and retaining the customers you have. The bottom line - marketing
has to help make a sale somewhere along the line. I find a lot of companies are
out of balance in the way they spend marketing dollars and the time they put
into these two other crucial areas of marketing.
Secondly, I would encourage you to meet with your marketing
and sales team at least once per quarter to evaluate the effectiveness of your
marketing transitions. What do I mean by this? Transitions are methods used to
get a potential customer closer to a sale. For instance, let’s go back to that
golf outing. If my company has sponsored a hole, I may also want to give some
incentive for the golfers to try my product or service. I might give them a
free sample of my product along with a coupon for a discount on their next
purchase. The hole sponsorship got my brand in front of them, but I want them
to try my product, not just know what my logo looks like. That’s why I will
give them a free sample. After they try my product, I want them to make a
purchase for the first time. That’s why I gave them a coupon. Do you see the
transition here?
If you are in the fourth quarter, right now is a key time to
be making these transitions work for you. And don’t just do this during the
fourth quarter. If your marketing efforts are not producing this type of
transition throughout the year, change your approach. Link one thing to the
other. It will help your bottom line and make the last quarter go by with a lot
less stormy weather.