There is a mosquito on the inside of the windshield of my
car. As I drive along, I can see the bug desperately trying to fly through the
windshield. He wants out. I want him out. If I can’t get him out of the car, I
want him dead! I start pounding on the windshield in an attempt to squish him. I
keep missing, leaving handprints on the glass. He gets frantic with my fist
pounding about him. He flies faster. I pound harder. I start shouting at the
insect, as if he could understand a thing I am saying. I am certain that I look
like a complete maniac to the oncoming traffic. Before I do lose my mind (or
swerve off the road) there was a solution that crossed through my thoughts –
one where both the mosquito and I would get what we wanted. Remove the
windshield! Voila! Everything is fixed, right? No, I would have even more bugs
in my car if it weren’t for my windshield, plus rain, snow, and sleet, low
flying birds, falling leaves and all sorts of other undesirable items the
windshield keeps out of my car.
I tell this absurd story because that is exactly what
happens to businesses who depend on one marketing medium to drive their sales.
When it doesn’t happen, the boss demands that the marketing department do
something, so they start frantically trying harder with their one marketing
method – akin to pounding the windshield and shouting loudly. When this doesn’t
get the desired results, the boss is likely to do something very stupid, like
declare all marketing as useless and take out the proverbial windshield.
Marketing works best when it uses diverse methods and is
integrated behind a campaign. It needs to be diverse because most target
markets are complex. We are living in the seam between marketing technology of
today and of yesterday. I have a friend who is a Gen Xer. He works mainly with
Millennials. In the morning, before he goes to work, he buys a daily newspaper
from a newsstand and reads it. His Millennial co-workers make fun of him for
not getting his news on his smartphone via social media. It trends immediately
and you don’t have to buy anything, especially as archaic as a newspaper! It
doesn’t deter him. He likes to hold the paper and read it, not scroll on his
phone. Now let’s say my friend needs to stop at a grocery store after work to
pick up a few things. One of his Millennial co-workers also needs to buy the
same items after work. If you were in charge of the marketing for the grocery,
where would you place your marketing emphasis – in a newspaper flyer or in
social media advertising? Do you see the problem with choosing one method over
the other? You would need to diversify your marketing methods to reach both
people and get them to your store.
But let’s take a closer look at those Millennials and their
obsession with finding everything they want on their phone. Just where would
you advertise? If you go the direction of social media, Facebook boasts the
largest network, with 1.5 billion active users. That is 4.7 times the
population of the United States! Yet many Millennials have long since left
Facebook and are more active on other social media sites. And hard-charging
advertising is seen as out of place on social media by the purists. What can
you do to market your products and services? This is where an integrated
campaign comes into play. A marketing campaign is based upon one idea that
separates you from your competition. This is typically put into a short, easy
to remember slogan (a.k.a. a tagline) that is attached to your brand. This
campaign slogan needs to be integrated with all your marketing efforts in every
medium. The slogan speaks to the Gen X
reader of the newspaper and it speaks to the Millennial reader of their phone.
Marketing campaign slogans are not seen as in-your-face advertising that is
shunned by many social media hounds. However, a well crafted slogan that is
designed to put your best foot forward and separate you from your competition
is an excellent marketing device. It should be the central thought in all of
your marketing.
If you find yourself pounding the glass trying to get the
mosquito out of your proverbial car, take a look at the diversity of marketing
methods you are using. Are you truly touching your entire target market? And
also take a look at what you are saying in your marketing messaging. Is it all
tied together around a single campaign slogan, or is it hit or miss in its
messaging? Integrate the message and you will find better continuity in your
marketing efforts.