How do you determine what you will promote about your
products or services? If you are like most companies, it happens in one of two
ways. The first way I will call the Emperor’s New Clothes. You might remember
the old fable of a regent who strutted around in his underwear, claiming that
he had new clothes and only the enlightened could see them. So all of his
subjects pretended he was fully clothed when they knew he was a loincloth shy
of buck naked! In this scenario, the boss comes up with an idea (which he is
usually very excited about) and everyone applauds his genius, even if everyone
thinks the boss is a poor judge of what really works in marketing.
The second way is Group Think. This is where a group of
people get together around a table and try to collectively come up with a
brilliant way to market themselves. The hope is that several brains are better
than one, thus there is more wisdom the more people you cram into the room. The
problem with Group Think is twofold. First, in many cases, one person dominates
the conversation and pushes an idea on the rest of the group. This is really no
better than the Emperor method. Second, if there is not a dominant voice, then
there comes a very long laundry list of features, advantages, and benefits that
is the end product of the group. Everyone contributed, so they believe all
bases are covered. The problem is, long lists don’t work when you are trying to
market anything. But that is what typically happens with Group Think marketing
– all listed as one bullet point after another.
There is a better way to come up with a marketing campaign.
This is built around a process that weighs your brand’s best attributes against
what the competition is doing and, most importantly, what your target market
thinks is most important. Marketing campaigns are constructed from one thought
that captures the attention of the potential customer. Campaigns are built
around a slogan (aka taglines) that capsulizes the most saleable feature of the
brand. They do so in very few words. I have listed 12 marketing slogans from
national brands. Can you tell me the brand by the slogan?
• What’s in
your wallet?
• The
ultimate driving machine
• When you
care enough to send the very best
• The best
a man can get
• Eat fresh
• Betcha
can’t eat just one
• Good to
the last drop
• American by birth. Rebel by choice.
• Quality never goes out of style
• The world on time
• Save money. Live better.
• Think big
Answers
are at the bottom of the page.
Take another look at these slogans and you will see that all
of them are appealing to something their target market desires. In some cases,
it is quality. In other cases, it is a low price. Others appeal to a lifestyle
choice, such as the "Eat Fresh” and the " …Rebel by Choice. " In each case,
they are designed to catch your attention, be easy to remember and easy to link
to their respective brands.
So how do you go from a long list of your brand’s best
attributes to a short phrase? Don’t throw away that list of bullet points you
made in your Group Think meetings. First, define your target market by a common
need they have. Next, take the list of your brand’s best features and circle
the ones that help meet that need. Now from the circled attributes, underline
those that are different from what your competition offers and are unique to
you. It could be that you and your competition offer the same products, but
your process makes it better because you can do it faster, or have better
quality control, or have streamlined your processes so you can do it for less
cost. Whatever that advantage is, take and build your slogan on it.
Remember that the slogan is to attract the attention of your
target market. It is not to stroke the ego of the boss (Emperor) or to make
your marketing campaign into a social experiment where every idea is equally validated
(Group Think). Marketing campaigns are about getting customers to buy your
stuff, not about you! So get past your bullet points and try to appeal to the
customer. It is what successful marketing campaigns do.
See how you did with your connection of slogans with brands.
What’s in your wallet? – Capital One
The ultimate driving machine - BMW
When you care enough to send the very best – Hallmark
Greeting Cards
The best a man can get - Gillette
Eat fresh – Subway Restaurants
Betcha can’t eat just one – Lay’s Potato Chips
Good to the last drop – Maxwell House Coffee
American
by birth. Rebel by choice. – Harley Davison Motorcycles
Quality
never goes out of style – Levi’s
The
world on time - FedEx
Save
money. Live better. - Walmart
Think
big – IMAX Theaters