It was sixty years ago that the epic film, The Ten Commandments, directed by
Cecil B. DeMille, hit the big screen. The film starred Charlton Heston as Moses
and Yul Brenner as Ramses. At the time of its release, it was the most
expensive film ever produced, but it paid off. It was the highest grossing film
of its time and still ranks as seventh on the all time list of top money-making
films, which is why films are made in the first place. Not only does the
product have to be good for people to buy a ticket to see it, it has to be
successfully marketed. In fact, movie making is all about marketing and The Ten Commandments was a big box
office success because it was marketed as a movie everyone should see… and
nearly everyone did.
In honor of the legendary film, I thought I would come up
with my own Ten Commandments of Marketing. You may not be producing feature
length films, but if you are in business, these Ten Commandments are essential
to your success.
I.
Thou
shalt market thyself
It never ceases to amaze me that well-intentioned business
people think they can grow their business without marketing. If you don’t
promote yourself through marketing, you might as well shutter your doors.
Everything in business rises and falls on your marketing. Make a commitment to
do it.
II.
Thou
shalt know thy customer
You
have to understand your customers’ likes and dislikes if you are going to
successfully market to them. Customers can be very fickle about the smallest of
details. Not only do you have to know who is buying from you, but you have to
know why they are buying from you when they have other choices. Your success in
marketing hinges upon how well you know your customers.
III.
Thou
shalt know thy product
What
are the features, advantages and benefits of your products or services? What
are the problems with your products or services? You want to market the
benefits and send the shortcomings back to research and development. When they
have shored up those deficiencies, you can market your product as new and
improved.
IV.
Thou
shalt know thyself
What
are your strengths and weaknesses as a business? Do you have great customer
service but very poor distribution of product problems? Could you get a
customer to purchase 1,000 of whatever you do, but would have a hard time
getting 1,000 to the customer in a timely manner? Understanding your
limitations needs to be considered when you are marketing. You have little
chance of success if you market the wrong attribute.
V.
Thou
shalt know thy competition
To
be successful in marketing, you have to counter what the competition is doing.
You have to market your edge over them. Otherwise you will be either lagging
behind them and losing market share, or you will look the same as them to the
customer. At that point, you become a commodity – being bid against each other
for the lowest price.
VI.
Thou
shalt know what time it is
By
knowing what time it is, I don’t mean looking at your watch and discovering it
is 11:30! What I mean is there are cycles in some markets where buying takes
place in a season. The rest of the cycle entails gathering information,
budgeting, getting purchase orders, etc. If your market is somewhat cyclical,
then you want your marketing to coincide with the budgeting season, when buying
decisions are being made. Timing is critical in marketing.
VII.
Thou
shalt know thy goals
It
is hard to hit a bullseye when you don’t know where the target is located. Your
marketing should be driven by your sales goals. Take the time to think through
what you are trying to accomplish in sales, what market sectors you want to
penetrate, where you have opportunities to grow your business. Formulate
measurable goals from these possibilities.
VIII.
Thou
shalt formulate a marketing plan
After
you have your goals set, create a marketing plan to attract business around
these goals. Take all the above information into account and write out a plan
of action. How will you make the market aware of your products or services? How
will you get them to transition from awareness to buying from you? What will
you do to retain the business you have and get current customers to buy from
you again? It is all a part of a strategic marketing plan.
IX.
Thou
shalt monitor your market
Marketing
conditions change, sometimes very quickly. If there is a shift that causes your
product to become less relevant (maybe because of new technology) or more
relevant (maybe because of the popularity of what you do), you have to be ready
to change with the market. This goes beyond your current customer base. Your
customers may like what you do, but the general marketplace is moving away from
it. You have to be aware of what is going on and to adjust your marketing
message accordingly.
X.
Thou
shalt measure your results
All
marketing leads to a sale eventually. If not, then something is not working
correctly in the previous nine commandments. Make sure to measure your
marketing effectiveness. Test it against your goals. Make a direct correlation
between your marketing efforts and your cash register. ROI is what marketing is
all about.
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Photo of Charlton Heston is in the Public Domain