Valentine’s Day is just around the corner. That means that
sales of roses, greeting cards and, in particular, candy will spike during the
next week. Behind those candy sales are some slick marketing tactics used to
convince you that you would be a total toad for not buying something sweet for
those you love. Let’s take a look at the marketing of sweets on Valentine’s
Day.
There are certain
sweets that are sold only on Valentines Day. Sweethearts, the colorful little hearts
with concise sayings of love printed on them, have been produced by the Necco
Company since 1866. Throughout the year, they produce 100,000 pounds of
Sweethearts each day. These are packaged in one-ounce boxes and stored for sale
during the Valentine’s Day holiday. That equates to 8 billion little candy
hearts sold each year for this one special day. Sweethearts are a good example
of a niche market. They seem so right for Valentine’s Day, but would you
purchase them at any other time of the year? Do you pass them out to your
friends during a Memorial Day cookout? No! How about when you are passing
around the stuffing and turkey at Thanksgiving? Of course not! Even on the most
candy-laden holiday of the year – Halloween – Sweethearts are out of vogue. But
come mid-February, they fly off the shelves.
Sweethearts are not my favorite candy. In fact, I could go
the rest of my life without ever eating another fruity little heart. It’s not
the taste that sells Sweethearts, it’s the message. Here’s the marketing genius
behind Sweethearts. Before people were sending text messages, the Necco Company
found a way to add a short love message that people could exchange with each
other. It was a cross between a greeting card and candy. It was novel. The real
marketing genius is they have successfully made it as much a part of
Valentine’s Day as fireworks are associated with the Fourth of July. You cannot
see a Sweethearts candy heart without thinking Valentine’s Day. When you have
that kind of marketing connection, sales will follow.
Compare this with another tiny sweet treat handed out on
Valentine’s Day: Hershey’s Kisses. It is estimated that 750 million Kisses are sold
for Valentine’s Day. Hershey’s Kisses have been produced since 1907 and were so
named because the machine that dropped the milk chocolate onto a conveyor belt
made a kissing sound as the chocolate was applied to the belt. But with a name
like "Kiss” this candy is a natural for a day devoted to romance. However,
Hershey’s has marketed the Kiss to be sold year round – specifically during
other holidays. It is estimated that 25 billion Kisses are produced each year.
Valentine’s Day sales only account for about 3 percent of annual sales. What is
the difference? They change the foil wrapper color! Christmas Kisses are red
and green, Easter Kisses are wrapped in pastel colors, Halloween Kisses are
orange, and Valentine’s Day Kisses are red and pink.
The Hershey’s Kisses marketing lesson is one of expanding
your market beyond your initial niche. In this case, Hersheys had to convince
the market that Kisses were in vogue at other holidays. It’s not that chocolate
goes out of style, but candy has its peak selling seasons. The simple act of
changing the wrapper color to coincide with other holidays allowed them to
broaden their marketing appeal. Not only were they fun to eat, but the colors
helped to decorate for the event. They not only tasted good, but with those
shiny colored wrappers, they looked good too. It was simple, but it worked. Now
Hershey’s Kisses are mainstays of multiple holiday gatherings. When you are
expanding your market, you may not need to create a new product, but to package
it for the occasion. In marketing, the wrapper sells. What we say about a
product, the colors we use to package it, has to appeal to the customer.
What is the marketing lesson to learn here? People buy on
emotion, not on rational thinking, especially on a day devoted to love, an
often irrational emotion. Who needs to buy candy – with absolutely no
nutritional value - to eat in mid-February? No one, but we will do it because
there is emotion tied to Valentine’s Day. There is also societal pressure. This
is not the holiday to forget. I might miss Groundhog’s Day or President’s Day,
but I better not miss Valentine’s Day! When you have a product that is perfect
for such a niche market, appeal to the emotion of your customers.