I grew up in the space race era. When
I was a child, there was a time when both the United States and the Soviet
Union were trying to outdo the other with technology. First, satellites were
sent into orbit around the earth, then monkeys into orbit, then people into
orbit, then they sent men to the moon. Eventually telescopes were sent outside
of our orbit, we put rovers onto other planets, and recently landed a washing-machine-sized
probe on a comet. The initial space race was a thrilling time to be a child
because the possibilities of space exploration seemed limitless. But all of
that space technology, regardless of its purpose or destination, all shared one
crucial element: they had to have a successful liftoff. I remember watching
those giant rockets as they fired and thrust the spacecraft into the air.
Someone in mission control would be counting down and when the rocket started
it would roar and pour out huge amounts of energy to leave the launching pad.
The voice of mission control would announce, "We have
liftoff!”
However, when they failed to launch into space, it was disastrous. Rockets
burst into flames and fell burning back to earth. These massive structures
would explode as they broke apart. People lost their lives when the liftoff
failed.
Launching a new product is like those
space rocket liftoffs. Without the initial push of marketing, your new product
does not have much of a chance. If you are thinking of launching a new product
or service this next year, it would be good for you to take note of the
components of a successful product launch before you begin to decide what
marketing methods you are going to use.
Many times people fall in love with the marketing method (like coming up
with a clever slogan or creating an ad) before they take note of the components
of a successful launch. There are three I would like to highlight for you.
Know
your target market
To whom are you trying to sell your
product or service? Before you can launch, you must know who will buy your
stuff. If you think everyone is your target market, think again. Unless you are
selling the air that we all breathe, there are groups of people that are more
prone to buy from you than others based on their need or desire for your
products or services. Don’t launch your product until you know
your target market.
How
will your product be sold?
Once you know who you are selling to,
get to know them. Understand their likes and dislikes, their attitudes towards
certain sales methods and what they value. Once you know the group, choose your
marketing method that fits the group. For instance, here is a case study on one
of our clients
and the launching of a life insurance product. It was being sold to senior
adults and it was being presented to them by a face-to-face encounter with an
insurance agent. Why didn’t we try to sell this product online?
Because the target market would prefer not to use a computer. They don’t value the
technology that speeds up a transaction and makes buying convenient when you
purchase something online. For them, it is not convenient. They want a meeting
with a person. They would prefer to have a human being to talk to when being
sold. They want someone to do all the paperwork in front of them and then they
will sign a document, pay with a paper check, and shake a hand when the
transaction is completed. If we were selling Millennials the same product, you
would use a different method. Here is a clue: if you choose the method before
you understand how it will be sold, you will most likely fail at liftoff.
What
is the competition doing?
Do a competitive analysis. How are the
other companies who are competing with you trying to market their products and
services? Pay attention to what they are doing, but do not copy what they are doing. You need to be unique. That
includes your marketing message, the creative part of marketing, the approach
you take to the market. If you copy your competition, there is no distinction
between you and them in the mind of the customer. And since you are just now
launching, the competition will beat you because they were there first. Find out
what they are doing so you can differentiate yourself from them. Successful
launches standout from the crowd.
Keep in mind that liftoff is only the
first step, but it is crucial to selling something for the first time. Without
a successful launch, you are doomed to disaster. Plan well before you try to
sell.
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Photo of Apollo XI launching courtesy of NASA