The other day I was sitting in
construction traffic, barely moving along as three lanes of traffic merged into
one. All of the sudden, two unmarked police vehicles came up behind this clog
of cars with sirens ringing out and lights flashing. They pushed their way to
the front of the line. I thought maybe there was an accident that had
contributed to all of the congestion, but as I drove on, I discovered a police
officer standing along the interstate with a semi-automatic rifle pointed at a
hotel. Come to find out, there was a bank robbery. The suspects had fled the
scene just ahead of me in a car via the same road I was on. But instead of
making a high-speed getaway, they went into a local hotel. I suppose they
thought they could wait for the police chase to ensue and then leisurely leave
after some time had passed. However, the police figured it all out and had the
hotel surrounded. The bank robbers were all arrested within a few minutes.
Bank robbery never works. Even
if you make it out of the bank alive, there are so many ways to catch robbers -
from security cameras watching our every move to exploding ink packs in money
bags - that the suspects always get caught. Yet, it seems like every week you hear
of someone who has tried it again. From the days of Jesse James until now,
people are looking to score big by holding up a bank. I suppose we could assign
this to the fact that thieves are, in a very general sense, stupid people. That
someone would entertain the notion that they could pull off a bank heist
without thinking that bank security is highly sophisticated and fool-proof
attests to their stupidity. You may have seen a bank robbery in the movies.
Anything can happen in the movies because it is make believe. Real life banking
security is immensely more sophisticated than moviewriters can beat with a
clever script.
Now let me relate all of this
to something that commonly occurs this time of year: the writing of marketing
budgets. In October, many companies begin to put together some sort of plan for
marketing in the next year. This is a tedious process that no one really
enjoys, but it is a time for you to do some necessary evaluation. Given the
times we live in, where the distance between marketing and the conversion to a
sale is extremely short, it would be best to take a look at the marketing
methods you have used in the past and check them against their ROI. Understand
that there are some marketing methods that have once been valuable that have
slipped from being highly effective in the new economy. Those who are selling
these mediums will have a slick line to try to ink another year's worth of
contracts. Just like robbing a bank, it can all sound like the money is just
waiting to be tossed in the back of your car and away you go. Take a good look
at the performance you have gotten out of these marketing mediums. What have
they really done for you? What is the cost-to-conversion ratio (what the
marketing costs divided by the number of sales you made.) Compare that number
to the net sales of that item and you will have a good idea of how effective
that form of marketing was for you. Remember that marketing that is not
eventually leading to a sale is not really marketing. It is fluff. Yet I find that
many people who are in charge of marketing budgets take the easy way out and
ink another year's contract with the same people who cannot deliver substantial
sales leads to their doorstep. It is paramount to bank robbery, it just happens
through a line item in a budget instead of through a teller's window.
Here are some things that you
can do to make sure you are getting the most for your marketing dollars. First,
make sure you are tracking the effectiveness of your marketing efforts. There
are a lot of different ways to do this; from sales lead tracking software to
analytic details from your web site. Everything in marketing should be measured
for its effectiveness. Secondly, don't fall in love with the medium. There is
something very alluring about doing a TV spot, hearing your name on the radio,
seeing your company highlighted on a billboard, seeing a print ad, having your
own YouTube channel…on and on it goes. Those are all viable marketing mediums
only if they put your message in front of your target market and you have a dynamic message that gets
people to respond to an action point. Average marketing in costly marketing
mediums never pays off, kind of like bank robbery. It all sounds good going in,
but it never works. A third word of caution here. There are a lot of new ways
to market your company centered around web site searches and SEO, or search
engine optimization. Don't be taken in by every group that claims they can land
you at the top of Google's first page.
Understand that SEO has changed, and continues to change, with seismic
shifts. What worked last year may be totally obsolete now. I have seen clients
throw good money at last year's technology only to fall off the charts. Make
sure you are taking a look at key stats to make sure you are getting what you
are paying for.
Keep in mind that a marketing
plan is crucial for the success of your company this next year. If the plan is
good, your company will see success. The marketing budget fuels that success.
Don't lose your ability to effectively market your business because of a
"sure money" scheme that falls apart but costs you precious dollars.
Be smart in your planning.