Problem-Solving:
The capacity to recognize and characterize problems along with creating and placing effective solutions. Problem-solving includes the capacity to go through phases, starting with 1)seeing a problem and being able to deal with it positively and effectively; 2) identifying the problem clearly; 3) finding a bevy of possible solutions; 4) deciding to use one of the solutions; 5) evaluating the outcome of the solution; and 6) continuing this process if the problem is not solved.

Hello     |     How to use the online workbook

Just as a math equation can be written out, studied, discussed and answered, so problem-solving takes a systematic approach to resolve issues.

Podcast

Case Studies Exercises

Scott Livingston talks about Emotional Intelligence in Leadership

Intrapersonal
-Self Regard
-Self Awareness
-Assertiveness
-Independence
-Self Actualization

Interpersonal
-Empathy
-Social Responsibility
-Interpersonal Relationships
Stress Management
-Stress Tolerance
-Impulse Control

Adaptability
-Reality Testing
-Problem Solving
-Flexibility

General Mood
-Optimism
-Happiness