Empathy:
The capacity to be aware of, sensitive to, and comprehend the feelings, thoughts and experiences of another. Empathy is being sensitive to all aspects; what, how and why people feel and think the way they do. It is the ability to put thoughts into words concerning the other person’s perspective in a non-judgmental way, even if you may not agree with their perspective. To be empathetic takes an emotional commitment of caring about the person, situation, or problem.

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When you empathize with someone, you put yourself in their shoes, even if the shoes don't fit.

Podcast

 Case Studies Exercises

Scott Livingston talks about Emotional Intelligence in Leadership

Intrapersonal
-Self Regard
-Self Awareness
-Assertiveness
-Independence
-Self Actualization

Interpersonal
-Empathy
-Social Responsibility
-Interpersonal Relationships 		Stress Management
-Stress Tolerance
-Impulse Control

Adaptability
-Reality Testing
-Problem Solving
-Flexibility

General Mood
-Optimism
-Happiness